Customer Service For Transport
Trainers Teaching Package
LG Training
Summary
- Customer service for transport - Free
- Exam(s) / assessment(s) is included in price
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Overview
An accredited course you can do in your own time. This is a customer service course for people who come into contact with the public through the use of a vehicle.
Description
This course is designed for taking care of customers' needs by providing and delivering professional, helpful, high quality service and assistance.
The course is not just for drivers who transport passengers e.g. bus drivers, taxi drivers etc it is for anyone who comes into contact with the public through the use of a vehicle - this could be delivery drivers, passenger assistants on minibuses, community transport, rail operatives and many others.
Enhance your CV and your people skills with this positive look at providing a service that stands head and shoulders above the rest.
If you are an individual the course can empower you to stand out and be an inspiration to work colleagues, management and customers.
If you are a business having a workforce that is trained to engage with customers and take care of any small problems they may have can increase sales and strengthen reputation.
COURSE CONTENT
- What is good customer service?
- Communicate effectively with customers
- Create a positive impression
- Develop and maintain customer service standards
- Plan good customer service
- Who are our customers?
- What attitudes do we require?
- Sleep, stress, communication
- Re-train your brain
- Positive mental attitude
- Time restraints
- Road rage
- Making polite conversation
- Eye contact
- Turn a no into a yes
- Keeping calm
Who is this course for?
LG Training packages are accredited courses for trainers to use in the training of their candidates. Upon purchase it gives the purchaser the writes to deliver this package. This is not a train the trainer course as we take it that you are already a trainer. We also do not give you any practical assistance with any of your practical delivery on the equipment you use as we take it you are familiar with using your own equipment. Once you have submitted a completed answer sheet we will issue you with a certificate to say you are permitted to deliver this accredited course. Any accredited certificates for yourself or your candidates must be issued from or accreditation centre at £10 per certificate
Questions and answers
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Certificates
Customer service for transport
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
